Content last updated: September 3rd, 2019
What we collect
We get information about you in a range of ways.
Information You Give Us
We may collect your name, postal address, email address, phone number, username, password, demographic information (such as your occupation), tax ID number, bank account information, as well as other information you directly give us on our website.
For customers who have paid software services, we collect your billing details such as credit card information, banking information, and/or billing address.
Information We Get From Others
We may get information about you from other sources, such as your employer when they issue you your account. We may add this to information we get from this website.
Information Automatically Collected
We may collect information about the devices accessing our website and application. Some examples are: type of device, operating system used, application information, unique device identifiers and crash data. The type of information we collect depends on the type of device used and its settings.
We may automatically log information about you and your computer. For example, when visiting our website, we log your computer operating system type, browser type, browser language, pages you viewed, how long you spent on a page, location, access times and information about your use of and actions on our website.
Third party data
Holisticly may receive data about organizations, industries, website visitors, marketing campaigns, and other matters related to our business from affiliates, subsidiaries, partners, or others that we use to make our own information better or more useful. This data may be combined with other information we collect and might include aggregate level data.
Use of personal information
We may use personal information as follows:
We use your personal information to operate, maintain, and improve the website, products, and services. This includes use of other information to support delivery of our services under contract, assist with service request, monitor for errors, remedy security or technical issues, analyze website and application performances.
We use your personal information to respond to comments and questions, verify permission access, and provide customer service.
We use your personal information to send information including confirmations, invoices and billing, technical notices, updates, security alerts, and administrative messages.
We use your personal information to communicate system updates, upcoming events, and other news about products and services offered by us. We may contact you to inform you about important services-related notices, such as privacy and policy update notices or changes in our terms of service. These communications are strictly necessary and you may not opt out of them.
We use your personal information to link or combine user information with other personal information.
We use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
We use your personal information to provide and deliver products and service customers requests.
Sharing of personal information
We may share personal information as follows:
We may share information per our customers’ instructions.
We may share personal information in compliance with any applicable law.
We may share personal information when we do or negotiate a business deal involving the sale or transfer of all or a part of our business or assets in which a successor or purchaser will be operating a similar business. These deals can include any merger, acquisition, or bankruptcy transaction or proceeding. Any such successor or purchaser (or recipient of information during negotiation or due diligence) will be required to comply with reasonable confidentiality restrictions with respect to personal information.
We may share personal information for legal, protection, information security, and safety purposes. Examples include enforcing contracts or policies, reporting on security breaches, or assisting with investigating and preventing fraud or security issues.
We may share customer and user access on the customer’s account. Authorized users and other designated representatives may be able to add, modify or restrict access.
We may share information to comply with laws and regulatory requests. Examples include responding to lawful requests and legal or regulatory processes.
We may share information with those who need it to do work for us. An example is granting a Holisticly employee the necessary access in order to perform his/her duties.
We may share aggregated or anonymized data. We may disclose or use aggregated or anonymized data for any purpose. An example would be for marketing, analytics or research purposes.
We will not share personal information with investors of the Company beyond any personal information that such investors are entitled to for customary legitimate business purposes.
We may share other information with consent with third parties when we have consent to do so. We may engage third party companies or individuals as service providers to process information and support our services. An example would be cloud services for data center colocation and storage services.
Customers may authorize access to customer data to third parties.
Information choices and changes
Our marketing emails tell you how to “opt out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you that are necessary for fulfilling our obligations to our customers.
You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.
You can typically remove and reject cookies from our website with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it may affect how our website works for you.
We strive to provide you the tools to update your personal information. If you are unable to correct inaccurate information on your own, you may request our assistance to update such information by contacting firstname.lastname@example.org.